Refund policy
REFUND & RETURN POLICY
Damaged, Incorrect, or Defective Items If your item arrives damaged, defective, or incorrect, please contact us within 15 days of delivery at luckyhomeandkitchen@gmail.com with your order number and clear photo or video evidence. Once verified, we will send a replacement at no cost to you.
We do not offer monetary refunds — verified issues are resolved through replacement only.
Replacement Processing Time: Once your claim is verified (usually within 1–2 business days of receiving your evidence), your replacement will be shipped at no cost to you. You will receive a new tracking number once it ships.
Change of Mind / Buyer's Remorse We do not accept returns or offer replacements for change of mind, incorrect orders placed by the customer, or buyer's remorse. Please review your order carefully before completing your purchase.
Non-Returnable Items The following cannot be returned or exchanged:
- Perishable goods
- Custom or personalized products
- Personal care or hygiene products
- Hazardous materials
- Sale items and gift cards
Return Shipping: Return shipping requirements vary by case. We will notify you if the original item needs to be returned. In most cases, no return shipment is required.
Questions? Contact us at luckyhomeandkitchen@gmail.com with your order number and we'll get back to you within 1–2 business days.