Standard orders are delivered within 3–14 business days depending on the product and supplier location. You'll receive a tracking number once your order ships. Please allow 24–48 hours for tracking to update.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $49.
Do you ship internationally?
We currently ship within the United States only.
Returns & Refunds
What is your return policy?
All sales are final. We do not accept general returns. Exceptions are made only for items that arrive damaged, defective, or incorrect. To report an issue, contact us at luckyhomeandkitchen@gmail.com within 15 days of delivery.
What if my item arrives damaged or defective?
Please contact us within 15 days of delivery at luckyhomeandkitchen@gmail.com with your order number and clear photo or video evidence. Once verified, we will send a replacement at no cost to you. We do not offer monetary refunds.
Are there non-returnable items?
We do not accept returns for change of mind, incorrect orders placed by the customer, normal wear and tear or misuse, perishable goods, custom/personalized items, sale items, or gift cards.
How long do refunds take?
Once your return is received and approved, you'll be automatically refunded on your original payment method within 10 business days.
What about exchanges?
We do not offer exchanges. If your item is verified as damaged or defective, we will send a replacement.
Products
Are your products dishwasher safe?
It depends on the product. Please check the product description for specific care instructions. Wooden items like our acacia and olive wood serveware should be hand-washed only.
How do I care for wooden kitchen items?
Most of our wooden items — including acacia and olive wood pieces — should be hand washed with mild soap and warm water. Dry immediately after washing and avoid soaking or dishwasher use. For best results, occasionally apply food-safe mineral oil to keep the wood nourished and prevent cracking. Some items may have specific care requirements; always check the product description for details.
Do you restock sold-out items?
Yes, we regularly restock popular items. Contact us to be notified when an item is back in stock.
Orders
Can I change or cancel my order?
We process orders quickly, so changes or cancellations are not guaranteed. You may cancel your order within 15 minutes of placing it by contacting us at luckyhomeandkitchen@gmail.com. Once an order has been shipped, it cannot be changed or cancelled.